Case IH

Parts & Services / Services

Services

From the very first stages of every model's development, we think about how best to provide aftersales services for your Case IH product.

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Our wide range of products and services is constantly evolving and takes advantage of the latest technologies to guarantee you cutting-edge and proactive support, so that you can effectively manage your machines — maximising uptime and enhancing your productivity.

Our Services

SAFEGUARD Connect

SAFEGUARD CONNECT is the combination of the best Case IH Services into one unique comprehensive package.

SAFEGUARD Connect

SAFEGUARD CONNECT is the combination of the best Case IH Services into one unique comprehensive package. A set of added-value services for the long-lasting protection of your investment and the maximum productivity of your farming.

SAFEGUARD CONNECT includes:

  • SAFEGUARD Warranty
  • Pre-Season Check / Inspection
  • MAX Service
  • Case IH FieldOps™ – Telematics & Fleet Management
  • Customer Proactive Remote Support
  • Operator Training

SAFEGUARD Warranty

The Case IH Extended Warranty programme, under the same conditions as the first year.

SAFEGUARD Warranty

SAFEGUARD WARRANTY allows you to protect your investment from exposure to the risk of unexpected repair costs, harvest with peace of mind, keep operating costs under control and, at the same time, increase machine resale value.

SAFEGUARD WARRANTY is a Manufacturer Extended Warranty programme under the same conditions as the first year, with zero minimum repair value and no repair contribution.

The SAFEGUARD Warranty programme

When talking about your peace of mind, it is important to underline the wide range of advantages in choosing Case IH SAFEGUARD Warranty. Here are the most important for you and your farming business:

  • Manufacturer warranty
  • Peace of mind
  • Best possible coverage
  • Operating cost control
  • Enhanced profitability
  • Higher residual value
  • Transferable within the country
  • Protected against unexpected repair costs

Pre-Season Check

The professional yearly inspection executed by Case IH dealer technicians, according to the official manufacturer inspection list. The Pre-Season Check covers more than 200 check points, keeping the machine in good shape and preventing unwanted downtime during the season. The inspection is provided once a year, at your best convenience. After the check, you decide whether to proceed with the recommended repairs.

MAX Service

Breakdown assistance for flagship products — Case IH support operating around the clock in high season, in close partnership with the dealer network, to reduce any downtime you might experience to a minimum.

MAX Service

Your dealer, together with the Case IH Parts & Services team, has the main target of getting you back to work as quickly as possible. Solutions may come through the priority shipment of needed parts (24/7), on-field support from Case IH technicians and courtesy units wherever applicable.

  • Super-fast parts shipment, 24/7
  • In-field Case IH technical support
  • Complete component replacement instead of time-consuming repairs
  • Preventive support with remote monitoring of connected machines
  • Courtesy units

What is this?

Anyone working in the agriculture business knows that things may go wrong — what makes the difference is how you react to them. That is why Case IH wants you to feel confident about the support provided in the event of a breakdown.

MAX Service support operates around the clock in high season. The dealer network, together with the Case IH Parts & Services team, has the main target of getting customers back on the move as quickly as possible — through quick parts shipment, on-field support from Case IH field technicians, courtesy units wherever applicable, and even factory involvement, all with the same objective: downtime to a minimum, whatever it takes.

An important feature of MAX Service applies to connected machines: Case IH and the dealers have real-time visibility of the error codes on their fleet machines and receive an alert when a case is critical — one that could put a machine out of action if not treated promptly.

In many cases, Case IH and dealers no longer wait for you to call after an issue has happened; the dealer proactively fixes it before it affects you. The MAX Service team follows up the request until the machine is fully repaired — Case IH and the dealer network are at your side until the work starts again, and beyond.

Connect Room

Through Proactive Breakdown Support, our Connect Room technicians constantly monitor connected machines' performance and, if needed, send an alert to the dealer, who proactively manages and resolves potential issues. Your machine productivity increases because potential issues are detected as early as possible and resolved by your dealer in record time, avoiding downtime.

Case IH FieldOps™ Telematics & Fleet Management

Farm management software lets you view, edit, manage, analyse and use all Precision Farming data collected from the equipment and other sources. Manage your fleet from your office computer or the Case IH FieldOps™ Mobile App, with information on recent operations and machine status. You can administer and change all in-field Precision Farming AB Lines at any time so that every machine uses exactly the same lines, every season.

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